Refund policy

HOW DO I RETURN SOMETHING?

You can return your item back to us within 14 days of receipt for a full refund or an exchange. (Just make sure your item(s) are in their original condition). 

Please include your name/order/invoice number and whether you would like a refund or exchange. Please note that should you request an exchange and we do not have your size available, it may take up to 3 weeks to get a replacement as our products are sourced internationally.

Parcel the item(s) back up, with the required information, via a tracked & signed for service. It is up to the customer to cover the returns postage costs.

Customers returning items for exchange will be required to pay the return postage and the replacement item postage. We will contact you when we receive your return regarding any price difference.

During busy sale periods it can take up to 10 working days for your return to be processed and for you to be notified.

WHAT IS THE RETURN ADDRESS?

Returns

Swan NZ Performance Wear

82 Westmuir Crescent

Pokeno 2402

 Please send the item(s) back to us via a tracked service within 14 days of receipt. For peace of mind please keep a copy of the postal receipt.  We do not currently offer a pre-paid return label.

 WHAT ARE THE TERMS & CONDITIONS OF THE ITEM(S) RETURN STATE?

The item(s) must be in a perfect  condition with all the original labels and tags attached. 

Footwear must be tried on carpeted surfaces, to prevent scratches or scuffs to the soles. 

No chalk should be present on any returned items.

Any custom-made garments are strictly non-returnable unless faulty. No refunds can be given once production has commenced. 

Garments that are personalised with Diamante Initials are non-returnable unless faulty.

Swan NZ Performance Wear Ltd will not accept responsibility for any leotard which has been altered in any way without the Company’s prior consent. This may include, but not exclusively, adding badges, logos, print, diamantes, sewing etc. 

THE ITEM I HAVE RECEIVED IS DEFECTIVE

On the rare occasion that the item(s) you receive is damaged during transit or is a manufacturing fault, please get in touch with us via swannzpw@gmail.com. 

In most cases, you will need to return your item(s) for assessment by our returns department. Please send the item back via a tracked service. 

Once the item has reached our returns team, they will inspect the item(s) to determine the cause of the fault and whether you are entitled to a repair, refund or exchange.

HAVE YOU GOT MY ORDER BACK?

If you have traced the parcel and it has been signed for at our address, please be patient during busy periods as it can take up to 10 working days for us to process your return. 

If you need to contact us to see if your parcel has made it back to us, please write your postcode/order number on the back of the parcel, therefore making it easier for us to locate it if we have a backlog to work through.

We will try our hardest to work through them as fast as possible, and we shall email you as soon as the refund/exchange/credit note has been processed.